Terms of Service

These terms set out what you get as a Kova member, what we expect from you, and what happens if either of us wants to end the arrangement. By subscribing you agree to them.

1. This agreement

This is an agreement between you (the "Member") and Siam Communications Co., Ltd., a company registered in Thailand, trading as Kova. It begins when your first payment is processed and continues month to month until either party ends it.

2. What we provide

Your membership covers one WordPress website and includes:

• WordPress core, plugin and theme updates, applied and checked.
• Daily backups, stored off-site.
• Security monitoring, firewall configuration and malware scanning.
• Uptime monitoring with alerting.
• A monthly site health report.
• One hour of development work each month (see below).
• Direct email support.

Additional domains may be monitored on request. Each additional website requires its own membership.

3. Your monthly dev hour

The hour can be used for layout and design tweaks, contact or enquiry forms, content and copy updates, speed and performance work, new pages, or WooCommerce adjustments. To use it, reply to any email from us and tell us what you need.

Work that will clearly exceed an hour will be quoted to you in advance. We will never carry out chargeable work without telling you the cost first.

4. What is not included

• Web hosting, domain registration and premium plugin or theme licences — these remain yours to buy and hold.
• Full site redesigns, rebuilds or migrations.
• Custom plugin or theme development beyond the monthly hour.
• Content writing, photography, SEO campaigns or advertising management.
• Remediation of pre-existing malware (see section 11).
• Support for sites not built on WordPress.

Complex WooCommerce and ecommerce sites — those with extensive integrations, multiple payment gateways, or very large catalogues — may fall outside the standard membership. Please contact us before subscribing and we will tell you honestly whether you are a good fit.

5. Your responsibilities

• Provide accurate information and keep your contact details current.
• Maintain your own hosting account and domain registration in good standing.
• Hold valid licences for any premium plugins or themes on your site.
• Tell us before making significant changes to the site yourself, so our work does not conflict with yours.
• Ensure you have the right to grant us access to the website.
• Ensure your website and its content comply with applicable law.

6. Site access

We require administrator access to maintain your site. You provide this through our secure onboarding form. How we handle those credentials is set out in our Privacy Policy.

You may revoke our access at any time. If you do so while your membership is active, we will not be able to deliver the service, and we cannot be held responsible for updates or backups missed as a result.

7. Fees and billing

• Membership is $97 per month for new members, billed monthly in advance.
• Payment is processed by Stripe. Your subscription renews automatically each month.
• There is no setup fee and no minimum contract term.
• Members who joined under the earlier founding rate of $47 per month keep that rate for as long as their membership remains continuously active, as promised at the time they joined.
• Prices are stated in US dollars and exclude any taxes that may apply in your jurisdiction.
• If a payment fails, we will contact you. If it remains unpaid, we may suspend the service.

8. Cancellation

You may cancel at any time by emailing us. There are no cancellation fees and no notice period.

Cancellation takes effect at the end of your current billing period — you keep the service you have already paid for. We do not provide partial refunds for unused time within a month.

On cancellation we will remove your site from our monitoring, delete our copy of your credentials, and provide a final backup on request. Your backups are deleted 30 days after your membership ends, so please ask for anything you need before then.

We may end the agreement with 30 days' notice. If we do, we will refund any unused portion you have paid.

9. Response times

We aim to meet the following targets during normal business hours in Bangkok (ICT, UTC+7):

These are targets we work hard to meet, not contractual guarantees, and they do not carry service credits.

10. Backups

Backups run daily and are held on a rolling 30-day window, after which older copies are overwritten. Backups are stored off-site.

We will restore from backup on request at no additional charge. While we take backup integrity seriously, we recommend you keep your own independent copy of anything irreplaceable. We cannot guarantee that every backup will be complete or restorable in every circumstance.

11. Malware and security

Kova is built to reduce your risk substantially, but no site can be made immune. Two situations are treated differently:

Pre-existing infections. If your site is already infected when you join, cleanup is a separate service. We will identify it during setup and give you clear options, with no obligation.

New infections after joining. We will diagnose the issue immediately. Minor problems are usually resolved within your monthly dev hour. Serious breaches requiring full remediation — file audits, host-level intervention — are quoted separately through our parent agency, Bangkok Web Development. We will always tell you what is involved before any work begins.

12. Suspension

We may suspend or end the service if payment remains outstanding, if we are asked to work on content that is unlawful, if our access is withdrawn so that we cannot perform the service, or if conduct towards our staff is abusive.

13. Intellectual property

Your website, its content and its data remain entirely yours. Nothing in this agreement transfers ownership of them to us.

Any custom code we write for you during your dev hour becomes yours on completion. Our own internal tooling, processes and documentation remain ours.

We will not publish your name, logo or a testimonial as a customer reference without asking you first.

14. Liability

We provide the service with reasonable skill and care. To the fullest extent permitted by law:

• Our total liability to you in any 12-month period is limited to the amount you paid us in that period.
• We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost business opportunity.
• We are not liable for failures caused by your hosting provider, third-party plugins or themes, actions you or another party take on the site, or events outside our reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. If you are a consumer, this section does not affect your statutory rights.

15. Governing law

These terms are governed by the laws of Thailand. Any dispute will be subject to the exclusive jurisdiction of the courts of Bangkok, Thailand. We would much rather resolve any disagreement by talking to you first, and we ask that you contact us before taking any formal step.

16. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the current version. If a change materially affects your rights or the price you pay, we will email active members at least 30 days in advance. Continuing to use the service after that constitutes acceptance; if you disagree, you may cancel without penalty.